FAQ
all
FAQ

all

What’s QIYAN ?

Cixi Qiyan Communication Electron Co.,ltd a leading china manufacturer and exporter of Telecommunication systems ( lsa modules, wire connector, distribution box, telecommunication accessories,subscriber terminal block,straight splicing module ); Network series ( Patch panel, surface mount box, converter adapter, keystone jack, wall face plate, 110 wiring block, Cat5/Cat5e/Cat6 patch cord ); Fiber optic cabling solutions( indoor/outdoor fiber optic distribution box, fiber optic splice tray, fiber optic fast connector, fiber optic adapter, fiber optic plc splitter, fiber optic patch cord, fiber optic patch panel etc.  )

What does QIYAN offer ?

 We offer the whole range of best quality products with fast and on time delivery at competitive price,  You can find them all here and don’t need to shop out searching for best quality products.Telecommunication systems:  lsa modules, wire connector, distribution box, telecommunication accessories,subscriber terminal block,straight splicing module  Network series :  Patch panel, surface mount box, converter adapter, keystone jack, wall face plate, 110 wiring block, Cat5/Cat5e/Cat6 patch cord Fiber optic cabling solutions :  indoor/outdoor fiber optic distribution box, fiber optic splice tray, fiber optic fast connector, fiber optic adapter, fiber optic plc splitter, fiber optic patch cord, fiber optic patch panel etc.  

How do I send an inquiry ?

 The most efficient way is to forward your inquiry to our e-mail address, for convenience, you can also leave a message in the product catalog section of our website next to the product you are interested in, pls, input your name, country, email. Phone, product specifications and desired quantity, A designated manager will get back to you, within 24 hours

What about product pricing and specifications?

 Prices and specifications are subject to change without notice, Qiyan reserves the right to correct any typographical errors, The final prices and specifications are reflected in the proforma invoice, which is issued in response to your purchase order

What kind of quotes do you give ?

 We quote USD prices FOB, CIF, cnf,EXW etc, the nearest port is  shanghai / Ningbo

Do you provide free samples ?

 Yes, some low-value items are offered as samples free of charge, A buyer assumes all shipping costs in any case

What’s a minimum order amount ?

 A regular (not samples) order should be , at least , USD 2000, however, a sample order has no such limitation, A MOQ ( minimum order quantity ) may also be applicable (depending on product type )

How do I pay ?

 We accept TT in advance payment, Normally, we require 30% down payment at the time of order and 70% before shipment, in some cases, we also accept L/C

Which transportation method could I select ?

 By Air, By train, by sea, or by express, you can appoint a forwarder , or we suggest the best one for you

How do you keep my contact information secure ?

 We take our customers information seriously and keep it confidential, we never share this information with any third party

What shall I do if I encounter problem with products bought from you ?

 Pls, don’t open or try to fix the problem yourself, contact us without delay, submit inspection report or problem description, we will do our best to help you solve the problem or replace the product

Can I become an exclusive distributor of Qiyan products in my area ?

 Yes, it is possible if we don’t already have a representative in your country (region). The best start is to prove your good intentions with several regular orders over a period time

Can you supply OEM products under my brand ?

Yes, It is ok after we get your Authorization. we already cooperated with many customer for OEM service global in these years.

What are your working hours?

 Monday-Saturday, ( 8:30-17:00 ) We reponse our customers within 24 hours